Welcome to the Smog-Store Customer Help Center. Here you can find answers to common questions about ordering, payment, delivery, returns, product compatibility and your account. If you cannot find the information you need, please contact us and include your order number whenever your question relates to an existing order.
Orders
Choose the products you would like to purchase, select the required pack quantity and add them to your cart. When you are ready, proceed to checkout, enter your delivery details and select an available payment method.
The minimum order amount is €50.
If your order has not yet been processed or dispatched, contact us as soon as possible. We will do our best to make the requested changes.
Once an order has been dispatched, it may no longer be possible to modify or cancel it.
Order updates are sent to the email address provided during checkout. If you need additional information, contact us and include your order number.
Delivery
We ship to customers across many European countries, including Germany, France, Austria, Italy, Spain, Belgium, the Netherlands and other EU destinations.
Detailed delivery information is available on our Delivery and Payment page.
Delivery times depend on the destination.
For many European countries, delivery typically takes approximately 3–7 business days.
Some destinations may require additional delivery time.
Yes. Free EU shipping is available on orders over €240.
Yes. Where tracking is available, tracking information is provided after the order has been dispatched.
Payment
Available payment methods are displayed during checkout and may include bank transfer and cryptocurrency payments.
For additional information, visit our Delivery and Payment page.
We use secure checkout procedures and trusted payment methods to process orders.
Returns & Refunds
Eligible products may be returned within 30 days of receiving the order, provided they meet the conditions of our return policy.
Full details are available on our Refund & Returns page.
Opened packs of sticks cannot normally be returned once the original packaging has been opened, except where the product is defective or applicable consumer law provides otherwise.
For standard returns, return shipping costs are paid by the customer.
If a product is defective, damaged or incorrectly supplied, contact us before returning it.
If your device develops a fault, contact us with your order number and a description of the issue.
Depending on the circumstances, we will arrange a replacement or another appropriate remedy in accordance with applicable consumer protection rules.
Products & Compatibility
Compatible products include selected:
Compatible sticks depend on the specific lil device. Check the product description before ordering.
You can explore our lil devices and compatible FIIT sticks.
Packs & Quantities
A carton contains 10 packs.
Where available, you can select 1 Pack or 10 Packs directly on the product page.
One standard pack contains 20 sticks.
Product Availability
The product is temporarily unavailable for ordering.
Availability can change, so check the product page again later.
Many products are restocked periodically, but availability depends on the specific product and market.
Contact Us
Please contact Smog-Store Customer Support and provide as much information as possible.
For order-related questions, always include:
- your order number
- the email address used for the order
- a short description of your question or issue
This helps us process your request faster.